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Account Settings & Login
Where can I view my personal info? Can I edit the same?
How do I edit the name?
How do I change mobile number?
How to reset the password?
I have not received OTP on mobile number?
See all 22 articles
Rewards and Points
How to reward points to the team member?
I am unable to view the allocated points in my account?
Can I use allocate points for my personal purpose?
What do you mean by Peer Rewards?
Can I nominate an employee from different department?
See all 110 articles
How to recharge the account?
What will be the validity of points recharged, if expired can it be retracted?
Can I allocate points to Managers for rewarding?
Can I add new manager to allocate the points, also is it possible to change the current designation to Manager?
Is there a limit to the number of users that can be added in the system?
See all 16 articles
Where do I login to Xoxoday enterprise?
Experience Redemption - Enterprise Portal to Xoxoday
How do I place an order for an experience?
How do I place an order for a gift voucher?
How do I place an order for an international gift voucher?
See all 55 articles
Cancellations,Payments & Refunds
Is the Payment Mode secure?
How to pay the difference amount in the portal ?
How do I pay the extra amount for the order?
I have received the amount paid for my order. How about the points used for the order?
I want to cancel my order placed last week.
See all 15 articles
What are special perks?
What is the difference between Gift vouchers and Special perks in Xoxoday?
How can I track my gift box delivery after updating the address?
Can I change my postal address once dispatched?
Address Link does not work. How do I submit my address?
See all 22 articles
How does Xoxoday Enterprise Works?
Who is an Engaged employee?
Why should I implement Xoxoday Enterprise?
How does Xoxoday Enterprise improve collaboration?
How is Xoxoday Enterprise different from other reward and recognition portal?
See all 34 articles
How do I raise a feedback in portal?
What do you mean by an experience?
What do you mean by a curated experience?
What do you mean by an occasion?
Why should I book an experience from Xoxoday?
See all 19 articles
How do I purchase an experience on Xoxoday?
Can I redeem a Xoxo voucher for an experience?
Can I redeem my points for experiences on Xoxoday?
Can I submit my Xoxo voucher at the venue and redeem directly?
How many Xoxo vouchers can be used in Xoxoday?
See all 6 articles
Booking And Confirmation
Do I need to sign in to book an experience?
Can I customise an experience?
Can I modify the inclusions as per my choice?
Can I split my points to redeem both experiences and gift vouchers?
Can I book the experience if I don’t have voucher code?
See all 31 articles
What details are needed at the time of booking?
What documents should I carry for the experience?
How can I contact Xoxoday customer support?
Are you available online?
How do I share my feedback?
Customer care number is not working?
Can I have help desk number?
Payment And Pricing
Is the price shown on the website, the final price?
How do I pay the extra amount for an experience?
How is the kids pricing determined?
Can I pay for an additional person at the venue?
Can I book and pay at the venue?
See all 6 articles
What is the standard kids age for the experiences?
Is there an age restriction on experiences?
Do you charge for kids less than 5 years?
Cancellation, Rescheduling and Refund
Can I cancel an experience?
Can I cancel or postpone the booking online?
Can I reschedule an experience?
My experience is cancelled. I have done the payment through my debit card. How long does it take for refund?
Can I opt for an Add on while booking an experience paying the additional amount and later cancel the Add on? If yes, what happens to the difference amount paid?
See all 8 articles
Top 25 Questions
How do I redeem Xoxo Voucher on Experiences?
How do I resend the e-gift vouchers to my email id?
Can I cancel my order?
What is the validity of Xoxo Voucher ?
How do I redeem a Brand Voucher?
See all 24 articles
I am unable to redeem an Amazon Voucher?
Can I cancel my voucher order?
How many days will it take to get the voucher delivered?
Can I redeem my Xoxo voucher on International Brand Vouchers
I have not received all the vouchers ordered?
See all 106 articles
International Brand Vouchers
How do I redeem Prepaid Virtual Visa For USD?
How to redeem Zalando Belgium E-Gift Voucher?
How do I redeem Esso Gift Card?
How do I redeem Gap Canada voucher?
How do I redeem Bass Pro Shops CAD E-Gift Voucher?
See all 58 articles
Where can I see my points to redeem?
Can I buy Xoxo Voucher through Enterprise Portal?
Can I split my points to redeem both experiences and Gift Vouchers?
How are my points converted to USD/AUD/Euro?
Can I place multiple gift voucher orders in one transaction?
See all 49 articles