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Frequently Asked Questions
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How do I raise a feedback in portal?
What do you mean by an experience?
What do you mean by a curated experience?
What do you mean by an occasion?
Why should I book an experience from Xoxoday?
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How do I purchase an experience on Xoxoday?
Can I redeem a Xoxo Points for an experience?
Can I redeem my voucher for experiences on Xoxoday?
Can I submit my Xoxo voucher at the venue and redeem directly?
How many Xoxo vouchers can be used in Xoxoday?
Booking And Confirmation
Do I need to sign in to book an experience?
Can I customise an experience?
Can I modify the inclusions as per my choice?
Can I split my points to redeem both experiences and gift vouchers?
Can I book the experience if I don’t have voucher code?
See all 29 articles
What details are needed at the time of booking?
What documents should I carry for the experience?
How can I contact Xoxoday customer support?
Are you available online?
How do I share my feedback?
Can I have help desk number?
Payment And Pricing
Is the price shown on the website, the final price?
How do I pay the extra amount for an experience?
How is the kids pricing determined?
Can I pay for an additional person at the venue?
Can I book and pay at the venue?
See all 6 articles
What is the standard kids age for the experiences?
Is there an age restriction on experiences?
Do you charge for kids less than 5 years?
Cancellation, Rescheduling and Refund
Can I cancel an experience?
Can I cancel or postpone the booking online?
Can I reschedule an experience?
My experience is cancelled. I have done the payment through my debit card. How long does it take for refund?
Can I opt for an Add on while booking an experience paying the additional amount and later cancel the Add on? If yes, what happens to the difference amount paid?
See all 8 articles