Account Settings & Login
Where can I view my personal info? Can I edit the same?
How do I edit the name?
How do I change mobile number?
How to reset the password?
I have not received OTP on mobile number.
See all 14 articles
What do you mean by an experience?
What do you mean by a curated experience?
What do you mean by an occasion?
Why should I book an experience from Xoxoday?
Where can I see the reviews for an experience?
See all 13 articles
Top 25 Questions
How do I redeem Xoxo Voucher on Experiences?
How do I resend the e-gift vouchers to my email id?
Can I cancel my order?
What is the validity of Xoxo Voucher ?
How do I redeem a Brand Voucher?
See all 22 articles
I am unable to redeem an Amazon Voucher?
Can I cancel my voucher order?
How many days will it take to get the voucher delivered?
Can I redeem my Xoxo voucher on International Brand Vouchers
I have not received all the vouchers ordered?
See all 106 articles
What is the difference between Gift vouchers and Special perks in Xoxoday?
What do you mean by Perks?
How do you deliver the details of perks?
What categories are included in Perks?
See all 6 articles
Groups - Introduction
How can group be deleted?
What happens if the sole admin of a group leaves?
To be provided
Rewards and Points
How to reward points to the team member?
I am unable to view the allocated points in my account?
Can I use allocate points for my personal purpose?
What do you mean by Peer Rewards?
Can I nominate an employee from different department?
See all 105 articles
How to recharge the account?
What will be the validity of points recharged, if expired can it be retracted?
Can I allocate points to Managers for rewarding?
Can I add new manager to allocate the points, also is it possible to change the current designation to Manager?
Is there a limit to the number of users that can be added in the system?
See all 16 articles
How do I purchase an experience on Xoxoday?
Can I redeem a Xoxo Points for an experience?
Can I redeem my voucher for experiences on Xoxoday?
Can I submit my Xoxo voucher at the venue and redeem directly?
How many Xoxo vouchers can be used in Xoxoday?
Booking And Confirmation
Do I need to sign in to book an experience?
Can I customise an experience?
Can I modify the inclusions as per my choice?
Can I split my points to redeem both experiences and gift vouchers?
Can I book the experience if I don’t have voucher code?
See all 29 articles
International Brand Vouchers
How do I redeem Prepaid Virtual Visa For USD?
How to redeem Zalando Belgium E-Gift Voucher?
How do I redeem Esso Gift Card?
How do I redeem Gap Canada voucher?
How do I redeem Bass Pro Shops CAD E-Gift Voucher?
See all 58 articles
Where can I see my points to redeem?
Can I buy Xoxo Voucher through Enterprise Portal?
Can I split my points to redeem both experiences and Gift Vouchers?
How are my points converted to USD/AUD/Euro?
Can I place multiple gift voucher orders in one transaction?
See all 49 articles
User Profile & Information
How can the information in my user profile edited / updated?
What happens to the points in an employee's account, when his/her account is disabled ?
How can a budget be deleted?
What is the maximum limit for recharging points to default budget by the super-admin?
What details are needed at the time of booking?
What documents should I carry for the experience?
Where do I login to Xoxoday enterprise?
Experience Redemption - Enterprise Portal to Xoxoday
How do I place an order for an experience?
How do I place an order for a gift voucher?
How do I place an order for an international gift voucher?
See all 55 articles
How can an employee's account be deleted / disabled?
How can I contact Xoxoday customer support?
Are you available online?
How do I share my feedback?
Can I have help desk number?
Cancellations,Payments & Refunds
Is the Payment Mode secure?
How to pay the difference amount in the portal ?
How do I pay the extra amount for the order?
I have received the amount paid for my order. How about the points used for the order?
I want to cancel my order placed last week.
See all 13 articles
Awards & Nominations
Which are the file types supported to upload documents while nominating an employee ?
What is the minimum and maximum limit for number of days fields for Welcome On board Greeting ?
Payment And Pricing
Is the price shown on the website, the final price?
How do I pay the extra amount for an experience?
How is the kids pricing determined?
Can I pay for an additional person at the venue?
Can I book and pay at the venue?
See all 6 articles
How can I track my gift box delivery after updating the address?
Can I change my postal address once dispatched?
Address Link does not work. How do I submit my address?
I am unable to Submit the address in the provided address link
Can my friends/Family/Neighbours accept the Gift box on my behalf?
See all 12 articles
Can the super-admin disable his/her own account? If No, how is scenario of the exit of a super admin exit handled ?
What is the standard kids age for the experiences?
Is there an age restriction on experiences?
Do you charge for kids less than 5 years?
How does Xoxoday Enterprise Works?
Who is an Engaged employee?
Why should I implement Xoxoday Enterprise?
How does Xoxoday Enterprise improve collaboration?
How is Xoxoday Enterprise different from other reward and recognition portal?
See all 34 articles
What type of SSO integrations are supported ?
Cancellation, Rescheduling and Refund
Can I cancel an experience?
Can I cancel or postpone the booking online?
Can I reschedule an experience?
My experience is cancelled. I have done the payment through my debit card. How long does it take for refund?
Can I opt for an Add on while booking an experience paying the additional amount and later cancel the Add on? If yes, what happens to the difference amount paid?
See all 8 articles