Frequently Asked Questions

• Visit Enterprise.xoxoday.com
• Login with your account
• Go to Rewards Section
• Select Monetary Rewards
• Select reward type
• Available Points showing on the right-hand side is Allocated points.

Peer Rewards are Monetary Rewards. Points can be distributed from Peer to Peer using personal points.

Personal points are points awarded to you by your department head, manager or HR admin. These can be seen at the top of the screen.

Kindly reach out to your HR as the decisions on the Nomination is made by your HR.

Yes. You should have admin access in order to create a new award.

You cannot edit the name. 

To edit the contact number please follow the below process.

• Visit enterprise.xoxoday.com and Login
• Account Settings
• Enter the Contact Number
• Save the changes

• Visit enterprise.xoxoday.com and Login
• Select Admin
• Select Employee data configuration
• Select Employee List
• Disable Employee

As per standard company norms, we will require the corporate mail id of the customer. This will ensure that the orders are delivered faster.

Step 1: Visit https://enterprise.xoxoday.com

Step 2: Enter the code and Sign Up

Step 3: Go to Add Xoxo Voucher and Enter the voucher code

Step 4: Points Eligible for Xoxovoucher is displayed

No. Currently you can only place one order per transaction.

Please check spam/promotions folder. If the issue persists please write to cs@xoxoday.com or call us on 080-61915050

There may be a technical issue. Please try adding it once more. If the problem still exists, write a mail to cs@xoxoday.com

Awards are primarily of two categories:

A. Monetary- This feature can be used to reward user monetarily, where in an admin can create multiple award types in this category (e.g- Star performer, shining star of month etc).

B. Social- This feature can be used to socially recognize a user, types of recognitions will be Greetings, Thumbs up, boost and others.

Kudos enables the employee to give a recognition to those who deliver outstanding performances within the organization. This is a monetary rewarding feature.

The path will be Rewards→Monetary→ Kudos.

Yes, Xoxoday facilitates Admin to create multiple greetings in the system. Admin can create the same and users can use this module to congratulate others.

The Path to create new greeting will be Admin → Company configuration → Greeting. Admin can fill in the details such as card type (Birthday card/ Non-birthday card), card name and image.

Employee nomination feature enables users to nominate any fellow employee for reward. 

Once nominated, the nomination approval will be sent to the reporting manager, upon which the manager will have the access to approve or reject the same.

Nomination request path will be Rewards →Nominations →Nominate an employee.

Nomination approval path will be Rewards →Nominations →Approve nominations.

Visit enterprise.xoxoday.com and Login

Select Admin

Select Employee data configuration

Select Employee list

Add new employee

Kindly reach out to your HR. Your HR will send you the balance points in the form of voucher to the respective email id.

Click on “forgot password” to generate a new password for the account.

• Login to Enterprise.xoxoday.com
• Go to Rewards Section
• Choose Nominate an employee
• Select Award Name and Nominee Name
• Enter the message and click on Submit

• Login to Enterprise.xoxoday.com 
• Go to Admin Section
• Choose Employee List
• Enter the Email Id and click on 'X' symbol to disable the Employee

You will receive an email notification on the points received

• Login to enterprise.xoxoday.com
• Choose Admin and Select Greeting
• Add card name
• Select Image
• Click Submit to add the 

• Login to enterprise.xoxoday.com
• Select Others Option
• Select User Referrals
• Select Refer and Enter the details
• Click on Submit

Currently the user do not have an option to download the certificate.

• Login to enterprise.xoxoday.com
• Select Company Reports
• Choose Award Distribution and click on download
• You will be able to find the history of the points distribution

Yes. You can redeem the points for the products available in Xoxoday without the xoxo voucher.

You will not receive OTP for International Mobile Number. You can place your order successfully without the otp for International Orders.

You will have to reach out to your HR to get the permissions and to enable the access for company reports for your email id.

You will receive an email with the award notification and attached with Award certificate.

You can download the same from the email.

• Login to enterprise.xoxoday.com
• Select Rewards
• Select Clap Award
• Select Award Name, Employee Name, Award points, Message
• Click on Submit

Yes. Clap Award is an instant award.

Clap Award is a monetary award and is instant, there is no certificate attached for the Clap Award

You cannot use personal points to reward others.

You can only use Allocated points for rewarding the employees with Clap Award

Please write to cs@xoxoday.com and we will get back to you.

Login to enterprise.xoxoday.com

Select the post to be deleted

Click on 'X' and it will be deleted.

• Login to enterprise.xoxoday.com
• Select Admin
• Choose Announcement from Manage Information Tab
• Enter the details and Announcement Name 
• Click on Submit

Below is the path to create new groups in dashboard.

• Login to enterprise.xoxoday.com
• Go to Home
• Select Group Dashboard
• Select Create group
• Enter Group name, Group type, Group Description, Group Background
• Select Add Group

Kindly find the path below to change the company banner:

• Login to enterprise.xoxoday.com
• Select Admin
• Choose Company banners from Company Configuration
• Select Add and fill the details
• Click on Add

Award Behaviour is a non monetary award. 

Kindly find the below procedure to remove budget points:

• Login to enterprise.xoxoday.com
• Select Admin
• Choose Allocated Points/Budget
• Choose the Budget
• Select Employee Name
• Select Deduct from Action
• Enter the number of points in Employee Points
• Click on Submit

Redistribute Allocated Budget means You can deduct the budget from one employee and transfer to other employee.

Path is as below

• Login to enterprise.xoxoday.com
• Select Others
• Choose Redistribute Allocated Budget
• Choose the Budget and Employee Points
• Select From Employee Name and To Employee Name
• Click on Submit

Kindly find the path below:

• Login to enterprise.xoxoday.com
• Select Rewards
• Choose Greetings
• Select the Greeting and Enter the Employee Name
• Enter your message
• Click on Submit

Kindly find the path below:

• Login to enterprise.xoxoday.com
• Go to Admin
• Select recharge Points
• Fill the fields and Click Continue
• Proceed with Payment
• Points are recharged to your account after successful transaction

You can check the updates by following the below path:

Login to enterprise.xoxoday.com

Select Dashboard

Choose My Profile

You will be able to view My Rewards, Manager Budget, Activities, Posts etc

• Login to enterprise.xoxoday.com
• Select Admin
• Select Employee List
• Enter Employee Id (Check the Role, Department etc)
• Go to Step 2: Select Admin
• Select Awards and choose preferred Award(Ex: Pat on the Back)
• Click Edit towards the Award
• Check the Access role for the Award (Tick Accordingly)
• Click on Submit

• Login to enterprise.xoxoday.com
• Select Admin
• Choose Employee List
• Select the Employee 
• Click on 'X' to disable the account
• Enter the alternate email id and Submit
• The points are added to the alternate email id

Kindly find the path below:

• Login to enterprise.xoxoday.com
• Select Rewards
• Click on Reward Cancellation
• Enter Employee Details
• Click on Cancel

Kindly find the path below

• Login to enterprise.xoxoday.com
• Select Reports
• Click on Company reports
• Click on Points Distribution Report to view the details

• Login to enterprise.xoxoday.com
• Select Reports
• Click on Company reports
• Click on Total Redeemed Points to view the report

• Login to enterprise.xoxoday.com
• Select Reports
• Click on Company reports
• Click on Total redeemable points and view to find the balance of points

• Login to enterprise.xoxoday.com
• Select Account
• Balance Points are displayed

• Login to enterprise.xoxoday.com
• Select Rewards
• Select Peer Rewards
• Enter Employee Name, Points, Message
• Click on Submit

• Login to enterprise.xoxoday.com
• Select Rewards
• Select Kudos
• Enter Award Name, Employee Name, Points, Message
• Click on Submit

• Login to enterprise.xoxoday.com
• Select Rewards
• Select Kudos
• Select Bulk Upload
• Download Blank Template and fill the details
• Upload the file
• File is successfully updated

• Login to enterprise.xoxoday.com
• Select Rewards
• Select Kudos
• Select View History
• History is displayed

Yes, You can download the history.

Find the path below:

• Login to enterprise.xoxoday.com
• Select Rewards
• Select Kudos
• Click History
• Choose Download
• Excel with the history is downloaded

• Login to enterprise.xoxoday.com
• Select Rewards
• Select Send Points
• Enter Reward Name, Reward Points, Award type, Employee Name
• Click On Submit

• Login to enterprise.xoxoday.com
• Select Rewards
• Select Nomination
• Select Reward Cancellation
• Click on Cancel against the reward
• Reward is successfully cancelled

• Login to enterprise.xoxoday.com
• Select Rewards
• Select Nominate an employee
• Click on View History
• The list is displayed

• Login to enterprise.xoxoday.com
• Select Rewards
• Select Nominate an employee
• Click on View History
• You will be able to view citation in Comments section

• Login to enterprise.xoxoday.com
• Select Rewards
• Select Approve an employee
• Click on Approve
• The selected nomination is approved

• Login to enterprise.xoxoday.com
• Select Admin
• Select Overview
• Information is displayed

• Login to enterprise.xoxoday.com
• Select Admin
• Select Access Roles
• Click on Edit on the specific role
• Tick the necessary fields
• Click on Submit

• Login to enterprise.xoxoday.com
• Select Admin
• Select Awards
• Click on the Award and choose edit
• Enter the amount in Award Points
• Click on Submit

• Login to enterprise.xoxoday.com
• Select Admin
• Select Awards
• Click on the Award and choose edit
• Tick the respective roles, departments, locations.
• Click on Submit

• Login to enterprise.xoxoday.com
• Select Admin
• Select Awards
• Click on the Award and choose edit
• Tick the respective roles, departments, locations in Award Permission Tab
• Click on Submit

• Login to enterprise.xoxoday.com
• Click Reports
• Click on Company report
• Select the date range
• Choose a category and click download

Bell Symbol denotes the notifications received from the company

• Login to enterprise.xoxoday.com
• Select Admin
• Select Reports
• Select Organisation report
• Click on Preferred Category and Choose export to excel
• The Sheet is downloaded

To use the Xtra miles points, you will have to reach out to Xtra miles Help desk.

Kindly find the below procedure to redeem your points:
 
1. Login to enterprise.xoxoday.com with your registered email id
2. Browse Xoxoday's e-store with various options.
3. Choose your preferred option (s).
4. Check-out and enjoy!